Terms of Service

Last updated: 8/23/2026

1. Acceptance of Terms

By accessing or using LaunchCRM ("the Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you are agreeing on behalf of that organization.

2. Workspaces & Sub-Accounts

The Service allows account holders to create multiple isolated workspaces and to onboard their own end customers into those workspaces. Account holders are responsible for their own customers' use of the Service and for any billing arrangements they establish with those customers.

3. Subscriptions & Credits

Certain features are billed on a subscription basis and consume AI credits and automation credits. Credit allowances reset according to your billing cycle. Unused credits do not roll over unless otherwise stated.

4. Acceptable Use

You agree not to use the Service to send unsolicited communications, violate any law, infringe on intellectual property, or interfere with the security or availability of the Service.

5. AI Features

The Service includes AI-driven employees and automations that can take actions on your behalf, including sending communications and updating records, based on the autonomy settings you configure. You are responsible for reviewing and configuring appropriate approval controls.

6. Data Ownership

You retain ownership of the data you input into the Service. We do not sell your data to third parties.

7. Termination

We may suspend or terminate access to the Service for violation of these terms. You may cancel your subscription at any time.

8. Disclaimer & Limitation of Liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of the Service.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms.

10. Contact

Questions about these Terms can be sent through our Support page.