Support

Answers to common questions, and how to reach us if you need more help.

How do I create a new workspace?

Use the workspace switcher in the sidebar to create a new workspace at any time. Each workspace has its own data, plan, and credit balances.

How do AI credits and automation credits work?

AI credits are consumed by AI reasoning tasks (like drafting an email or scoring a lead). Automation credits are consumed by workflow and rule executions. Both reset monthly based on your plan and are tracked per workspace.

Can I control what my AI employees are allowed to do?

Yes. Each AI employee has an autonomy mode (Off, Assisted, Semi-Automatic, Automatic) plus explicit auto-approved and approval-required action lists, configurable on that employee's detail page.

Can I resell this CRM to my own customers?

Yes. LaunchCRM supports multi-tenant workspaces so you can onboard your own customers, each into their own isolated workspace, and bill them independently. See our Marketplace page for details.

How do I connect my email inbox?

Go to the Emails page and follow the setup banner to provision your AgentMail inbox — once connected, incoming email is automatically tracked and can be handled by AI.

How do I upgrade or downgrade my plan?

Go to Billing from the sidebar to view available plans and change your subscription. Changes are prorated automatically based on your workspace's billing cycle.

Still need help?

Email us at support@launchcrm.com and we'll get back to you shortly.