AI Workforce™ — Every function of your business, staffed by AI
LaunchCRM ships with a full team of specialized AI employees, agentic email, semantic knowledge search, and a transparent credit system — all built in, all configurable.
AI Employees (Agents)
Pre-built AI employees — Sales Assistant, Lead Qualification Agent, CRM Data Steward, Proposal Writer, Customer Success Manager, Campaign Manager, Content Writer, Billing Specialist, Executive Assistant, and Support Agent. Each has its own autonomy level (Off, Assisted, Semi-Automatic, Automatic), working hours, and permission set.
Agentic Email (AgentMail)
A dedicated inbox that reads, understands, and responds to incoming emails automatically. It classifies intent, extracts contact details to auto-create leads, drafts or sends replies based on autonomy settings, and escalates anything it is unsure about to a human.
Prompt Library & Agent Builder
Build and version prompt templates for every AI employee. Reuse prompt blocks across agents, inject dynamic variables like contact name or company, and fine-tune exactly how each agent reasons and responds.
Knowledge Base & Semantic Search
Connect CRM data, documents, PDFs, websites, FAQs, and policies as knowledge sources. Agents search this knowledge semantically to ground their answers in your real business context instead of guessing.
Automation Rules
Define trigger → condition → decision → action rules per employee, with built-in retry logic and escalation paths. Automations can run fully autonomously or route to a human for approval.
Approval Queue
Any action flagged as medium or high risk — sending money, deleting records, contacting a new customer — lands in a review queue with the agent's confidence score and reasoning, so a human can approve or reject with one click.
Multi-Model AI
Choose which AI model powers each employee — including fast, low-cost models for routine work and top-tier reasoning models for complex tasks — all managed from one dashboard.
AI Credit System
Every AI action consumes AI credits, tracked per workspace and per employee, with monthly allowances tied to your plan. Full visibility into what's being spent, on what, and by which agent.
Automation Credit System
Automations (workflow executions, rule triggers, background actions) draw from a separate automation credit pool — so heavy AI reasoning and high-volume automation never compete for the same budget.
AI Activity Log & Reporting
Every action an agent takes is logged with its reasoning summary, model used, credits consumed, and outcome — giving you a full audit trail of your AI workforce's decisions.